Refund policy
Returns & Refund Policy
At Bags of Room, we want you to be completely satisfied with your purchase. If you have changed your mind, received an incorrect item, or there is an issue with your order, please contact us and we will be happy to assist.
Your Right to Cancel (Consumer Orders)
Under the Consumer Contracts Regulations 2013, customers purchasing online have the right to cancel their order within 14 days of receiving their goods, unless an exemption applies.
If you wish to cancel your order, please notify us within this period. You will then have a further 14 days to return the goods to us.
Items must be returned unused, unopened where applicable, in their original packaging and in a resalable condition.
Change of Mind Returns
If you no longer require an item, you are responsible for arranging and paying the cost of returning the goods to us.
The item must be returned safely and in its original condition. We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged during return transit.
Return postage costs are only refundable where:
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the item supplied is faulty;
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the wrong item has been sent; or
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the item has been damaged before delivery.
Items Not Eligible for Return
We cannot accept returns for:
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Items that have been used, opened, damaged, or altered;
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Bespoke, personalised, or made-to-order items;
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Items that cannot be returned for hygiene or safety reasons where applicable.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or we have supplied the wrong product, please contact us as soon as possible with details and photographs where appropriate.
We will arrange a suitable resolution, which may include a replacement, repair, or refund.
Refunds
Once your return has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds will be processed back to the original payment method.
Where required under UK consumer law, refunds will include the original standard delivery charge paid. Any additional delivery service selected by the customer (for example upgraded delivery options) will not be refunded.
Refunds will not be issued until returned goods have been received by us, except where required by law.
Returning Your Order
Please send returns to:
Bags of Room
Parrett Works
Martock
GB TA12 6AE
Please include your order number and contact details with your return.
Customers are responsible for ensuring returned items reach us safely.
Delivery Refusals
If a parcel is refused at delivery, it will be returned to us by the courier. Once the parcel has arrived back and has been checked, we will process the applicable refund.
Please note that refusing delivery does not cancel the requirement for the goods to be returned safely to us.
Contact Us
If you have any questions regarding returns or refunds, please contact: